This Privacy Policy explains how Fyzeeq (“Fyzeeq”, “we”, “us”, or “our”) handles information when you use the Fyzeeq mobile application, website, and related support services. Fyzeeq is intended only for adults aged 18 or older.
1. Information we handle
Information stored on your device
Your goals, height, weight, preferences, scan history, reports, and selected or captured photos are primarily stored locally on your device. You can delete scan records or reset the app from its privacy settings. Deleting an app record does not delete an original image that remains in your phone’s photo gallery.
Photos used for quality screening and reports
When you ask Fyzeeq to check your photos, the three images you selected are securely transmitted to Fyzeeq’s analysis service and an AI processing provider for safety and photo-quality screening. This pre-paywall check does not generate physique scores, weak points, exercises, or a full report. If you then unlock and request a complete analysis, the same photos and selected profile details are processed to generate that report. Fyzeeq does not write the photos to a cloud photo database.
Anonymous service and purchase data
Fyzeeq may create an anonymous app identifier and process purchase entitlement, product, transaction, device, and basic service-event information. A protected copy of a completed paid report is retained with that anonymous identifier so the report can be recovered if delivery is interrupted. If you report a result as inaccurate, unsafe, offensive, or otherwise problematic, we retain the category and optional explanation for review; your photos are not attached to that report. This information helps us provide paid access, restore eligible purchases, protect the service, and diagnose technical failures. Google Play handles your payment details; Fyzeeq does not receive your full card information.
Support communications
If you contact us, we receive the information you choose to provide, such as your email address, message, screenshots, and diagnostic details.
2. Why we use information
We use information to provide the scan and report you request, maintain purchase access, keep the app secure, respond to support, comply with law, and improve reliability. Depending on the context, our legal bases may include performing a contract, your consent, compliance with legal obligations, and our legitimate interests in operating and protecting Fyzeeq.
3. Service providers
We use carefully selected providers only where needed to operate Fyzeeq. These may include OpenAI for AI-assisted report generation, Supabase for anonymous authentication and limited backend records, RevenueCat for subscription entitlement management, Google Play for app distribution and billing, and infrastructure providers that securely run the analysis service. Providers process information under their own contractual and security obligations and may process data in countries outside your own.
4. Retention
Local information remains on your device until you delete it, reset the app, uninstall the app, or your operating system removes it. Fyzeeq does not retain scan photos in its own cloud photo database. Completed paid-report text, result reports submitted by users, and limited anonymous identity, entitlement, transaction-reference, security, and support records may be retained for as long as reasonably necessary to deliver and recover purchases, review reported content, meet legal obligations, resolve disputes, and prevent fraud. You can request deletion as described below. Our AI processing provider may retain API request content in security and abuse-monitoring logs for up to 30 days under its standard data controls, unless a longer period is legally required or reasonably necessary to prevent harm.
5. Sharing
We do not sell physique photos or personal information. We share information only with service providers acting on our behalf, when you direct us to, as part of a lawful business transfer, or where disclosure is required to comply with law, protect rights, investigate misuse, or maintain safety.
6. International transfers
Some providers may process information outside Malta or the European Economic Area. Where required, we rely on approved safeguards such as adequacy decisions, standard contractual clauses, and supplementary security measures.
7. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent where processing relies on consent. You may also complain to your local data-protection authority. You can delete local scan history and withdraw scan consent in the app. For backend or support records, contact us using the details below.
8. Security
We use technical and organizational safeguards designed to protect information in transit and during processing. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Fyzeeq is not intended for anyone under 18. We do not knowingly provide the service to children. If you believe a person under 18 has submitted information, contact us so we can investigate and take appropriate action.
10. Changes to this policy
We may update this policy as Fyzeeq develops. We will post the revised version here and update the date above. Material changes may also be communicated in the app.
11. Contact
For privacy questions or requests, email fyzeeq@gmail.com. Please do not email physique photos or other sensitive images.